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IT Analyst (HELPDESK) in Irvine, CA at Karma Automotive

Date Posted: 7/13/2018

Job Snapshot

Job Description

Karma Automotive is passionate, responsible and uncompromising. 

We promise to deliver our customers beautiful cars with high-technology and clean propulsion, and a memorable customer experience.

If these commitments excite you, we would love to talk.

The IT Analyst (HELPDESK) will provide desktop support for the entire enterprise, both local and remote. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations.

May analyze or recommend commercially available software. Be the first line of support for any user accessed system to ensure they have a productive and pleasant user experience. In the Karma environment, our IT Analyst is quite literally the face of Karma IT.  We expect our IT analysts to be professional, pleasant, knowledgeable and adaptable to the company’s dynamics.

** This position will work out of our Irvine, CA coprorate office but be required to travel to our Moreno Valley, CA manufacturing facility at least once a week (mileage reimbursement avaialble as per IRS guidelines). **



Responsibilities

  • Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
  • Be the “Face of Karma” and represent the Karma IT team in a professional, courteous and pleasant manner
  • Adhere to Karma Automotive’s service desk SLA’s for incidents and requests
  • Provide services to install, modify or repair computer hardware or software
  • Monitor/Track IT assets and inventory
  • Use client/server, multimedia and internet technology
  • Review and analyze computer reports and performance indicators to help root cause, and correct problems.
  • Recommend new equipment or software packages.
  • Go up 30ft high on a lift to troubleshoot network switches in IDF Cabinets (as needed)
  • Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
  • Follow up with customer to ensure issue has been resolved to their complete satisfaction
  • Other tasks as assigned
  • Be passionate about the service they give, strive to be the best IT analyst they can be, while still being a great team player. We need the rock star attitude.


Qualifications

 

Education

  • A+ Certification or some college

Required Experience

  • 3-5  years’ experience providing technical support in a corporate environment

 

Other

  • Maintain reliable attendance
  • Honesty and Passionate for IT/IS
  • Solid understanding of business practices with fundamental understanding of project management methodology
  • Strong communication skills, both written and verbal
  • Desktop OS level knowledge of Windows
  • Knowledgeable with Desktop Applications
  • Knowledgeable with Microsoft Office 2013 Suite of products
  • Basic Knowledge of Server/Client setups and Active Directory
  • Knowledge and demonstrated experience in: Databases, SAN, NAS, iSCSI, Fiber Channel, Firewalls, Routers, Switches, Layer 3, Layer 2, Active Directory, DNS, DHCP, SMTP, IMAP, Mail Servers, Document management systems, Web servers, Remote Desktop, batch scripts, group policy, IPv4, IPv6, Subnets, LAN, WAN, Wireless classifications (AC/N/G/B/A), Wireless security (WPA/WPA2/WEP)

 

No 3rd Parties.  Principals Only, Please

Come and join the great Karma Team, where you can make a career! Karma Automotive offers a complete benefits package including medical, dental, vision, life, STD, LTD; paid vacation, holidays and personal days; and a 401K with matching contributions. 

Karma Automotive LLC is an equal employment opportunity employer. We do not discriminate on the basis of gender, color, race, sexual orientation, marital status, pregnancy, national origin, age, religion, veteran status, genetic information, citizenship status or any other group protected by law. Karma Automotive LLC, complies with the Americans with Disabilities Act to ensure equal access to all qualified individuals with a disability. Valid driver’s license may be required based on essential duties.